dc88's Privacy Policy

Introduction & Scope

dc88 is a trusted online gaming platform committed to providing safe and transparent services to users in Bangladesh. This Privacy Policy ("Policy") applies to the dc88 website and all related services. It explains what information is collected about you when you register, log in, or use any of our services, and how that information is managed.

By using our platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please contact our support team before using our services.

What Information We Collect

dc88 collects only the information necessary to provide services, ensure security, and improve the user experience. We do not collect unnecessary or excessive personal information.

1. Information You Provide Directly

When you create an account or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred payment method details (e.g., bKash, Nagad, Rocket, Upay numbers)
• Account login credentials (username and password — stored in encrypted form)
• Documents submitted for identity verification (when required)

2. Automatically Collected Information

When you browse our website, some information is collected automatically:

• IP address and geographic location (at the country level)
• Browser type, operating system, and device information
• Page visits, session duration, and navigation patterns
• Cookie and local storage data (discussed in detail below)
• Referral source (where you came from before visiting our site)

3. Transaction-Related Information

The following information is recorded for every deposit and withdrawal:

• Transaction date, time, and amount
• Payment method used
• Transaction reference number
• Account balance change history

Sharing Information with Third Parties

dc88 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processors

Only the information necessary to complete transactions is shared with payment service providers including bKash, Nagad, Rocket, and Upay. These third-party organisations have their own privacy policies.

Technology Service Providers

Technology partners we work with to maintain platform operations receive only limited access to the information needed to provide their services, and are bound by strict confidentiality agreements.

Legal Obligations

If we are required to disclose information under a court order, a lawful request from law enforcement, or any other legal process, we will provide only the minimum information necessary in accordance with applicable law.

Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity, but only under the same terms of this Privacy Policy.

Data Security Measures

dc88 follows both technical and organisational security measures to protect your information. Our main security features are listed below:

• All data exchanged between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption technology.
• Passwords are stored using one-way hashing — even our staff cannot view your password.
• Sensitive payment information is not stored on our servers — it is handled directly through the payment processor.
• Regular security audits and vulnerability assessments are conducted.
• Staff access to data is restricted on a need-to-know basis.
• Automated alerts and response mechanisms are in place for suspicious activity.

While we are committed to protecting your information to the highest standard, no digital system is 100% secure. We therefore encourage you to stay vigilant and use strong passwords.

Your Rights & Controls

dc88 believes you should have control over your own information. Your main rights are listed below:

Right to Access

You can request at any time to know what information we hold about you. We will provide this information within a reasonable timeframe.

Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings; for others, please contact support.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where legal or contractual obligations exist, it may not be possible to delete all information immediately.

Right to Object to Processing

You may object to the processing of your information for marketing communications or optional analytics. It is not possible to object to processing that is necessary for the core operation of the service.

To exercise these rights, please contact our support team. We will review every request honestly and promptly.

Policy Changes & Updates

dc88 reserves the right to change, revise, or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date on this page

Continuing to use the platform after a change has been made will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.